Breakdowns & Call Outs
Reliable lift breakdown attendance in East Anglia.
We provide dependable industrial lift maintenance and lift repair service support operating 24/7, our qualified and knowledgeable engineers are committed to quality and a prompt response for any lift emergency breakdown throughout East Anglia including Norfolk, Suffolk, Cambridgeshire and parts of Essex and Lincolnshire.
Lift breakdowns can create a tense and stressful environment for all parties involved. Our lift and engineering services follow strict emergency procedures to protect passengers, building users and site managers at every stage of the call out.
Contact us now to find out how we can keep your lifts safe, reliable, and compliant.
Contact UsLift Breakdown & Emergency Call Outs
Our strategically placed elevator service teams throughout our area of operation provide prompt attendance to lift breakdowns throughout Norfolk, Suffolk, Cambridgeshire, parts of Essex and Lincolnshire.
Operating 24/7, our qualified and knowledgeable lift serving engineers are committed to providing a prompt and professional response to any lift emergency breakdown. Whether the emergency breakdown affects a passenger lift, goods lift or industrial system, our lift repair service is designed to minimise downtime and restore safe operation as fast as possible.
Lift breakdowns not only cause great inconvenience but can also be dangerous to the occupants and others in the building. Genesis Lifts offer lift breakdown call outs with rapid response lift engineers, so the situation can be tackled in the quickest possible time.
If passengers are trapped within the elevator, the priority of our elevator engineers will be to safely bring the lift to the closest floor and allow any occupants to exit by opening the doors in a safe and controlled manner. Our team of fully qualified elevator engineers will then attempt to accurately determine the problem and create a solution to enable the lift to be used again in no time.
Contact us if you are looking for lift breakdown call-outs across East Anglia.
Our Lift Breakdown & Call-Out Service Includes
- Emergency 'same day' response
- Standard 'next day' response
- Dedicated 24/7 telephone number
- Rapid response to passenger 'trap-ins'
- Focused initial fault finding, investigation and report service
- Prompt follow-up repair service
- Spare parts readily available
- Local engineering/manufacturing facility
- Fixed initial attendance charge for non-contract customers
These procedures may alter depending on the severity of the breakdown but we ensure each procedure is followed. Our experienced lift engineers will provide you with a full analysis of the situation making you aware of the steps required to complete the recovery process.
For long term reliability, many clients arrange regular lift servicing across East Anglia. Planned industrial lift maintenance helps reduce breakdown risk, improves safety and extends equipment lifespan.
Customers are also encouraged to explore our lift repairs and modernisation options to keep all equipment fully operational.